Exchanges — no refunds

Exchange, not refund

We do not offer refunds. Instead, every eligible piece can be exchanged for credit.

How it works

1. Request an exchange within 7 days of delivery from your account or the order lookup page.
2. We review it and email you return instructions with our store address.
3. Return the piece unworn, with its tags and packaging.
4. When we receive and check it, the full amount you paid for it is added to your account as exchange credit.
5. Spend it on something new — credit is applied automatically at checkout.

Good to know

• If your next order costs more, pay the difference. If it costs less, the rest stays as credit.
• Credit is never paid out as cash.
• Jewellery and pieces marked “not exchangeable” cannot be exchanged.
• If we cannot fulfil an order you have paid for, we refund you to your original payment method.