Frequently asked questions
Exchange, never a refund — every unworn piece can become credit. Still need help? Contact us.
Orders
Can I check out as a guest?
Yes. You only need an email and phone number. Create an account any time to see your orders, save addresses and use exchange credit.
How do I find my order?
Use your order number (AP-xxxxx) and the email you checked out with on the order lookup page, or sign in to see your full history.
Can I change or cancel my order?
Message us on WhatsApp as soon as possible. Once an order has been dispatched it cannot be changed.
Delivery
Where do you deliver?
Across Nigeria. Lagos Island and Lekki–Ajah in 1–2 working days, Lagos Mainland in 1–3, other states in 3–5. Fees are shown at checkout.
Can I collect from the store?
Yes — choose “Collect from the store” at checkout. It is free and usually ready the same day; we email you when it is ready.
Is delivery ever free?
Delivery is free on orders over the threshold shown in your bag.
Payments
How can I pay?
Paystack for naira cards, bank transfer and USSD. Bachs if you are paying from abroad — cards in your own currency, bank transfer or USDT / USDC. Both settle in naira.
Is my card information safe?
We never see or store your card details. Payment happens on Paystack’s or Bachs’ secure hosted pages.
My payment went through but I did not get a confirmation.
Bank transfers can take a few minutes to confirm. We confirm every payment directly with the provider; if it succeeded you will get an email. Contact us with your order number if not.
Exchanges
Do you offer refunds?
No. We offer exchanges only. Return an unworn piece with its tags within 7 days of delivery and we add its full value to your account as exchange credit.
How do I request an exchange?
From your account (or the order lookup page), choose the piece, tell us why, and add photos if it helps. We email you return instructions once approved.
How does exchange credit work?
Credit is applied automatically at checkout. If your new order costs more, pay the difference; if less, the rest stays on your account. Credit cannot be paid out as cash.
Is everything exchangeable?
Almost. Jewellery and pieces marked “not exchangeable” on the product page cannot be exchanged.
Sizing
How do your clothes fit?
Most pieces fit true to size; each product page has fit notes and a size guide. Not sure? Ask a stylist on WhatsApp — we answer fast.
Which shoe sizes do you use?
EU sizing. The size guide on shoe pages converts EU to UK and US.
Authenticity
Are your products genuine?
Every piece is designed by Amerapelle and made in limited runs. We do not resell other brands.
Do you restock?
Rarely. Drops are limited runs — when a piece is gone, it is gone.